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We have found 90% of our customer service call could have been easily resolved if the customer would have gone through the FAQ section. However that doesn’t we don’t want to hear your voice.

FAQ

What is a payment gateway?

A payment gateway is the service that processes credit card transactions for you. When your customers are buying something from your online store they enter their credit card numbers during the checkout process. Your e-commerce site sends that credit card information to your payment gateway to authorize the transaction and process the payment. If the credit card information submitted to the payment gateway matches the information on file with the credit card company and the charge is approved the payment gateway will then transfer the money from your customers credit card into your merchant account.

What is a merchant account?

Everybody talks about payment gateways but merchant accounts are really the more complicated of the two. The merchant account is basically an online bank account that will temporarily hold your money (you are the merchant) until it is moved into your actual bank account. After a successful sale, money will be transferred into your merchant account and it will sit there for a few days, usually between 2 and 7 days, then, in most cases, it will automatically be transferred into your bank account – the one that you actually think of as your bank account where you deposit checks and so forth. You can sort of think of your merchant account as a temporary holding tank for the money that comes in from online sales.

What is MDR?

MDR stands for Merchant Discount Rate, in lay man language it’s the commission the merchant account providing company will be deducting before making the payment to the merchant.

What is the MDR for Cart Pay?

MDR for Cart Pay is 2.9% to 9.9% depending upon the sales volume and risk assessment of the business.

Why the MDR has a variation?

We believe every business is unique and we categorize MDR based on the risk involved with accepting the business. We even witness different MDR for businesses across same industry.

What is transaction Fee?

Cart Pay transaction fee is 0.89/ Transaction.

What is Deposit Balance?

The Deposit Balance is determined by our Risk Assessment Team and is withheld by CART PAY from Merchant settlement as security for potential Chargebacks, fines, and fees payable from the Merchant to CART PAY. The Deposit Level is subject to change as Cart Pay periodically re-assesses its merchants to ensure the correct levels of liability cover are applied to them. The Deposit paid to CART PAY is applicable per Merchant account. Since all Merchant accounts are handled independently, the deposit is determined per Merchant account. The deposit balance is refundable only if the chargeback percentage / ECP Visa/ ECP Master/ECP Other should be either 1.5% or less than 1.5%. If the merchant exceeds the chargeback percentage / ECP Visa/ ECP Master/ECP other by more than 1.5%, the entire deposit balance is forfeited. Merchant warrants that they don’t hold any claim for the deposit balance in case the amount is forfeited by CART PAY for exceeding the chargeback percentage / ECP Visa/ ECP Master/ECP other by 1.5%.

What is Roll reserve?

Roll Reserve Cart Pay reserves the right to hold complete roll reserve if the merchant exceeds the chargeback percentage of 1.5% which is permissible by the card schemes from Visa, Master, Amex and Discover. Additionally, Cart Pay also has full authority to penalize a merchant if the card Scheme Company or bank raise a financial penalty for exceeding the charge back percentage. The roll reserve amount will be completely forfeited if the chargeback exceeds 1.5%.

What is Risk Factor?

Risk factor is defined as the potential risk Cart pay and its banking partner may have due to the processing of high-risk business of merchants. The risk factor is marked as double (2) during the initial sign up however this may exceed in case merchant receives the chargeback, which is more than 1.5%. All merchants are fully liable for all transactions returned for whatever reason, otherwise known as chargebacks". You will pay on demand the amount of all chargebacks. Authorization is granted to offset from occurring of a transactions and to debit the Designated Account, the Reserve Account or any other account held at Bank or at any other financial institution the amount of all chargebacks. You will fully cooperate in complying with the Rules regarding chargebacks.

What triggers Chargeback?

Chargeback can be triggered by:

  1. Customer disputing the transaction
  2. Customer doesn’t recognize the transaction:
  3. Goods not received in order
  4. Goods delivered but broken/ services not rendered.
  5. Issuing bank raising alarm and chargeback:
  6. Fraud Transaction: Card Stolen/Pick up card/ Fraud Charging/ Batch Charging.
What are chargeback reason codes?

These are the following charge back reason codes however the list may increase in due course of time with the updates of card schemes and issuing banks.

Visa Reason Codes

I30 - Services Not Provided or Merchandise Not Received
41 - Cancelled Recurring Transaction
53 - Not as Described/Defective Merchandise
57 - Fraudulent Multiple Transactions
60 - Requested Copy Illegible
62 - Counterfeit Transaction
71 - Authorization Request Declined / Declined Authorization
72 - No Authorization / Transaction Exceeds Floor Limit
73 - Expired Card
74 - Late Presentment
75 - Cardholder Does Not Recognize the Transaction
76 - Incorrect Transaction Code
77 - Non Matching Account Number
79 - Requested Transaction Information Not Received
80 - Incorrect transaction amount or account number
81 - Fraudulent transaction - Card Present Environment
82 - Duplicate Processing
83 - Fraudulent Transaction - Card Absent Environment
85 - Credit Not Processed
86 - Paid by Other Means

MasterCard® Reason Codes

01 - Requested Transaction Data Not Received
02 - Requested item illegible
07 - Warning Bulletin File
08 - Requested/Required Authorization Not Obtained
12 - Account Number Not on File
31 - Transaction Amount Differs
34 - Duplicate Processing
35 - Card Not Valid or Expired
37 - Fraudulent Mail/Phone Order Transaction
40 - Fraudulent Processing of Transactions
41 - Canceled Recurring Transaction
42 - Late Presentment
47 - Exceeds Floor Limit, Not Authorized, and Fraud Transactions
49 - Questionable Merchant Activity
50 - Credit Posted as a Debit
53 - Cardholder Dispute Defective/Not as Described
54 - Cardholder Dispute-Not Elsewhere (U.S. only)
55 - Non-receipt of Merchandise
59 - Services Not Rendered
60 - Credit Not Processed
62 - Counterfeit Transaction Magnetic Stripe POS Fraud
63 - Cardholder Does Not Recognize - Potential Fraud

Discover Network Reason Codes

4750 AL Airline Transaction Dispute
4541 AP Automatic Payment Dispute
4586 AW Altered Amount Dispute
4751 CA Cash Advance Dispute
4550 CD Credit Posted as Card Sale
4594 CR Cancelled Reservation
4752 DA Declined Authorization
4534 DP Duplicate Processing
4535 EX Expired Card
4502 IC Illegible Transaction Documentation
4753 IN Invalid Card Number
4584 IS Missing Signature
4542 LP Late Presentation
4754 NA No Authorization
4554 NC Not Classified
4755 RG Non-receipts of Goods or Services
4553 RM Quality of Goods or Services Dispute
4555 RN1 Additional Credit Requested
4555 RN2 Credit Not Received
4756 SV Stored Value Dispute
4757 TF Violation of Operating Regulations
4540 UA Fraud Dispute

American Express Reason Codes

A01 Charge Amount Exceeds Authorization Amount
A02 No Valid Authorization
A08 Authorization Approval Expired
F10* Missing Imprint
F14* Missing Signature
F22 Expired or Not Yet Valid Card
F24* No Cardholder Authorization
F29 Card Not Present
C02 Credit (or partial credit) Not Processed
C04 Goods / Services Returned or Refused
C05 Goods / Services Cancelled
C08 Goods / Services Not Received
C14 Paid by Other Means
C18 “No Show” or CARD Deposit Cancelled
C28 Cancelled Recurring Billing
C31 Goods / Services Not as Described
C32 Goods / Services Damaged or Defective
M10 Vehicle Rental — Capital Damages
M49 Vehicle Rental — Theft or Loss of Use
P01 Unassigned Card Number
P03 Credit Processed as Charge
P04 Charge Processed as Credit
P05 Incorrect Charge Amount
P07 Late Submission
P08 Duplicate Charge
P22 Non-matching Card Number
P23 Currency Discrepancy
R03* Insufficient Reply
R13* No Reply
M01* Chargeback Authorization
FR2 Fraud Full Recourse Program
FR4 Immediate Chargeback Program
FR6 Partial Immediate Chargeback Program

What is the maximum chargeback % Cart Pay gateway can handle?

This depends on many factors like how old the account is, how frequent the merchant receive a chargeback or does merchant submits documents when they receive a chargeback notification. However to assure, CART PAY is a high risk payment gateway providing company and we don’t close the account due to chargeback subject to that merchant doesn’t outsource the gateway or do fraudulent charges. Technically speaking, we have been prescribed by Card Schemes to have chargeback as low as 1% to 1.5%.

What is Chargeback REPRESENTATION?

It’s a global phenomenon. Whenever your account receives chargeback, the Schemes raise a monetary penalty. For Cart Pay, it’s $45

What is the difference between Chargeback protection and Chargeback Representation? Also, if a merchant is paying for Chargeback Protection, then why will the merchant pay for chargeback representation?

In simple words, Chargeback representation is a penalty imposed on the account and Chargeback Protection is a kind of insurance for the longevity of the merchant account. CBP acts as a shield to minimize the chances of account closure.

How can a merchant dispute a chargeback?

Chargeback be disputed by submitting relevant document. Accepted Documents are: The card front and back side copy with the card number scratched out, we only need the first 6 digit and last 4 digits of the card and we need the Government ID like passport/ Driving License /SSN along with the email format of KYC verbatim/Docusign. If your business deals in physical delivery of products please send us the tracking ID of the consignment along with the above-mentioned documents.
Please note: an email from the customer or call recording will not be considered and accepted by the acquiring bank.

What is KYC verbatim?

KYC verbatim is the legally accepted format to fight back a chargeback. Download KYC verbatim from your merchant account download section.

What is the conversion rate of CART PAY?

The rate depends on the intra bank sell rate and rate is applicable on the transaction date not on the settlement date. CART PAY doesn’t have any role in intra bank rates and we cannot assist you in getting a better intra bank rate. Please contact your respective bank for this.

What is Bank dishonored

This type of transaction are those transaction where the acquiring banks flags a MID and dishonor the transaction and no payments are deducted from customers card.

What is the resolution for Bank Dishonor?

Once the MID is flagged by the acquiring bank, you can be rest assured that the customers card is not charged and you may charge the customer again.

What is Bank Retrieval?

Technically, this happens when you’re MID is either considered as a Flaged by our compliance within the PSP Platform or transmission of card data is found fraudulent or the batch consist of any stolen or pick up card which was previously reported by the card schemes.

How to fight a Bank retrieval case?

We need relevant documents either the card front and back side copy with the card number scratched out, we only need the first 6 digit and last 4 digits of the card OR we need the Government ID like passport, Driving license or SSN. By default, if the documents are not submitted on time, bank refunds the payment to the customer on 14th day of transaction.
Please note: an email from the customer or call recording will not be considered and accepted by the acquiring bank.

How can I avoid chargebacks?

    Here are the most important steps:
  • Make sure that customers will recognize the description that appears on their credit card statements. Descriptor can be seen in the BIARO sheet.
  • Make sure that customers will recognize the description that appears on their credit card statements.
  • Similarly, have clear return and refund policies and make it really easy for irate customers to find them on your website.
  • If you ship physical goods, communicate accurate delivery times and keep customers updated throughout the delivery process. If possible, use online tracking and delivery confirmation.

Can CART PAY check Card Verification Codes (CVC)?

Yes.
As with billing address when you create a payment with CART PAY and the card data includes the CVC code, we will run a CVC check with the credit card network and return the results to you. If you wish, you can first run the CVC check and only then decide whether to charge the card. This facility may be hidden on your account depending upon the risk of your business.

Can we charge recurring billing?

Yes.
Recurring billing can be charged but the time gap between two charges has to be 30 days by default. However this may be changed as per your request and risk assessment of business.

Can we store the card date of customers card.

Strictly No.
Cart Pay doesn’t store the card details during the entire transaction.

Can we charge the customer at our system?

Cart Pay strictly abides the rules and regulation of PCI DSS compliance and CART PAY system doesn’t allow you to charge a customer at your IP. It has to at customers IP where customer initiates the payment.

What are fraudulent charges, and how can I identify and prevent them?

A charge is fraudulent when the cardholder has not authorized the charge. Most fraudulent charges are made using stolen credit cards.

Is merchant is responsible for charges made on my CART PAY account?

Yes. We understand that this can be frustrating, but credit card networks require you to assume financial responsibility for an unauthorized charge. This is because you have the most information about your customer at the time of purchase and are responsible for filling the order.

What happens if a fraudulent charge occurs?

We recommend that you issue a refund as soon as possible for any charge made with a credit card that you believe may have been stolen – using the “refund payment” button.
After you issue a refund, you have no remaining liability for the charge. If you don’t issue a refund, or if you aren’t able to identify a charge as fraudulent, the cardholder will typically dispute the charge with their bank, resulting in a chargeback. When you receive a chargeback, we will immediately subtract the full amount of the charge plus a 39.00 Pound chargeback representation fee from your account.

How can I tell if a charge is fraudulent?

Knowing what you’re looking for can help in identifying fraud:
Sanity check your payments for anything out of the ordinary, such as unusually large transactions, an odd set of many purchases in a row, or gibberish names and email addresses. You may have more information about your customer than we see in their payment details.
Reach out to customers making suspicious charges by phone or e-mail to confirm customer and charge details. A phone number that doesn’t belong to the customer or an e-mail that bounces may indicate a fraudulent charge; a nonsensical or evasive answer is similarly a bad sign.
If you’re shipping physical goods: Check whether the shipping and billing addresses match. Although a difference in address by itself doesn’t indicate fraud, you may want to look at the charge more carefully. If the addresses do match and the customer was using a credit card from the US or Canada, make sure that the AVS Zip and Street checks didn’t fail.
Double check international orders, especially for countries you don’t normally ship to.
Make sure the shipping method makes sense, especially for overnight shipping at a high cost. People using stolen credit cards don’t usually worry about how expensive the shipping is and want goods right away If you’re selling digital goods or services:
Understand your customers. Customers abusing your service or product are more likely to be using stolen credit cards, e.g. a customer sending spam using a product for messaging.

How can I prevent fraudulent charges from occurring?

Providing us with more information can help prevent fraud. If we are sure a charge is fraudulent, we may block it for you. In other cases, we’ll send an e-mail letting you know to examine a charge more carefully.

My customer said the dispute was a mistake. How do I get the dispute reversed?

If you've talked to your customer and they've agreed to drop the dispute, there are a couple of thing which you may do. First, have your customer call their bank and let them know. This is critical, since the bank won't know your customer has dropped it unless your customer tells them. The second thing you should do is submit evidence letting the bank know that your customer wishes to drop the dispute.

Refer the documentation for “How can we fight a chargeback”

Do you provide logos for the credit card types we can accept?
Yes, you may download it from download section of your merchant account.

Does CART PAY allow e-check (ACH) bank transfer payments?

Yes we do.
What are the qualifying parameters for existing merchant to enable ACH/E Check?
Nothing! Simply click on E Check tab on your account and you are good to go.

Why the eCheck tab doesn’t work?

Most probably the E-check is not enabled on your account, please contact our sales team or your sales support relationship manager to get your eCheck account enabled.
Please be informed that E-check is an additional processing facility and may incur additional fee and additional risk assessment.

What is the E-Check fee?
MDR is: 6.9%*
Transaction Fee: 10%
Roll Reserve: 10%
Set Up Fee : $99
Chargeback Representation : $45
Refund: $20
Refund $20
Settlement Batch Fee: $20
Monthly Fee: $89.95
How do I change my bank account information?

Merchant can change the bank details on the Setting Section. The changes will take effect for all new transfers almost immediately.

How do I change my default settlement currency?

Merchant cannot change the settlement currency by their own. They need to request the Risk Team of Cart Pay to change it by emailing risk@cartpaysolutions.com or use the “Bank Amendment form ” which is available on the Download section of your account.

Why do you need my SSN/EIN/Driver's License/Passport?

We need to verify your identity and the validity of your business. We don’t use this information for anything else.

What currencies does CART PAY support?

The currencies CART PAY supports depend on where your business is located and the risk associated with the business. Presently we are supporting more than 120+ currencies.
Please note that some currencies are unsupported for American Express cards. We’re working to make additional currencies available in other countries as quickly as possible.
AED: United Arab Emirates Dirham
AFN: Afghan Afghani*
ALL: Albanian Lek
AMD: Armenian Dram
ANG: Netherlands Antillean Gulden
AOA: Angolan Kwanza*
ARS: Argentine Peso*
AUD: Australian Dollar
AWG: Aruban Florin
AZN: Azerbaijani Manat
BAM: Bosnia & Herzegovina Convertible Mark
BBD: Barbadian Dollar
BDT: Bangladeshi Taka
BGN: Bulgarian Lev
BIF: Burundian Franc
BMD: Bermudian Dollar
BND: Brunei Dollar
BOB: Bolivian Boliviano*
BRL: Brazilian Real*
BSD: Bahamian Dollar
BWP: Botswana Pula
BZD: Belize Dollar
CAD: Canadian Dollar
CDF: Congolese Franc
CHF: Swiss Franc
CLP: Chilean Peso*
CNY: Chinese Renminbi Yuan
COP: Colombian Peso*
CRC: Costa Rican Colón*
CVE: Cape Verdean Escudo*
CZK: Czech Koruna*
DJF: Djiboutian Franc*
DKK: Danish Krone
DOP: Dominican Peso
DZD: Algerian Dinar
EEK: Estonian Kroon*
EGP: Egyptian Pound
ETB: Ethiopian Birr
EUR: Euro
FJD: Fijian Dollar
FKP: Falkland Islands Pound*
GBP: British Pound
GEL: Georgian Lari
GIP: Gibraltar Pound
GMD: Gambian Dalasi
GNF: Guinean Franc*
GTQ: Guatemalan Quetzal*
GYD: Guyanese Dollar
HKD: Hong Kong Dollar
HNL: Honduran Lempira*
HRK: Croatian Kuna
HTG: Haitian Gourde
HUF: Hungarian Forint*
IDR: Indonesian Rupiah
ILS: Israeli New Sheqel
INR: Indian Rupee*
ISK: Icelandic Króna
JMD: Jamaican Dollar
JPY: Japanese Yen
KES: Kenyan Shilling
KGS: Kyrgyzstani Som
KHR: Cambodian Riel
KMF: Comorian Franc
KRW: South Korean Won
KYD: Cayman Islands Dollar
KZT: Kazakhstani Tenge
LAK: Lao Kip*
LBP: Lebanese Pound
LKR: Sri Lankan Rupee
LRD: Liberian Dollar
LSL: Lesotho Loti
LTL: Lithuanian Litas
LVL: Latvian Lats
MAD: Moroccan Dirham
MDL: Moldovan Leu
MGA: Malagasy Ariary
MKD: Macedonian Denar
MNT: Mongolian Tögrög
MOP: Macanese Pataca
MRO: Mauritanian Ouguiya
MUR: Mauritian Rupee*
MVR: Maldivian Rufiyaa
MWK: Malawian Kwacha
MXN: Mexican Peso*
MYR: Malaysian Ringgit
MZN: Mozambican Metical
NAD: Namibian Dollar
NGN: Nigerian Naira
NIO: Nicaraguan Córdoba*
NOK: Norwegian Krone
NPR: Nepalese Rupee
NZD: New Zealand Dollar
PAB: Panamanian Balboa*
PEN: Peruvian Nuevo Sol*
PGK: Papua New Guinean Kina
PHP: Philippine Peso
PKR: Pakistani Rupee
PLN: Polish Złoty
PYG: Paraguayan Guaraní*
QAR: Qatari Riyal
RON: Romanian Leu
RSD: Serbian Dinar
RUB: Russian Ruble
RWF: Rwandan Franc
SAR: Saudi Riyal
SBD: Solomon Islands Dollar
SCR: Seychellois Rupee
SEK: Swedish Krona
SGD: Singapore Dollar
SHP: Saint Helenian Pound*
SLL: Sierra Leonean Leone
SOS: Somali Shilling
SRD: Surinamese Dollar*
STD: São Tomé and Príncipe Dobra
SVC: Salvadoran Colón*
SZL: Swazi Lilangeni
THB: Thai Baht
TJS: Tajikistani Somoni
TOP: Tongan Paʻanga
TRY: Turkish Lira
TTD: Trinidad and Tobago Dollar
TWD: New Taiwan Dollar
TZS: Tanzanian Shilling
UAH: Ukrainian Hryvnia
UGX: Ugandan Shilling
USD: United States Dollar
UYU: Uruguayan Peso*
UZS: Uzbekistani Som
VND: Vietnamese Đồng
VUV: Vanuatu Vatu
WST: Samoan Tala
XAF: Central African Cfa Franc
XCD: East Caribbean Dollar
XOF: West African Cfa Franc*
XPF: Cfp Franc*
YER: Yemeni Rial
ZAR: South African Rand
ZMW: Zambian Kwacha
(*) Unsupported on American Express.

What countries does Cart Pay support?

You can accept payments from almost any credit card or debit card, regardless of where your customer lives and we almost accept businesses across the globe.

Can I include sales tax, VAT, tips or other costs to a payment?

We focus on the final amount you charge your customers. There isn't a specific field for additional costs or fees.

When I charge a customer, what will they see on their card statements?

Refer the BIARO tab on your Merchant account for descriptor. It will be on the top of the BIARO page.

Which cards and payment types can I accept with CART PAY?

With CART PAY, you can charge almost any kind of credit or debit card:U.S. businesses can accept Visa,
MasterCard, American Express, JCB, Discover, and Diners Club.
Australian, Canadian, and European businesses can accept Visa, MasterCard, and American Express.
You can also accept gift and prepaid cards that are one of the above types.

Is Cart Pay secured by Secure Socket Layer (SSL / Https://)

Yes. CART PAY is secured by 256bit secure socket.

How do I issue refunds?

You can issue refunds at any time from your merchant account, which is directly linked with the acquiring bank. All refunds are processed in real time and it takes 5-10 business days to get the amount credited on the customer’s bank statement.
Refunds can be whole or partial – that is, you can refund any amount up to the original amount of the charge.
Every refund will cost $20/refund.
Refunds are not possible once the account is suspended or terminated

What is your payment cycle?

We send settlement in daily/bi weekly/ weekly/14 days / monthly. The risk team sets payment cycle after analyzing the business need and risk associated with the business

Can merchant request for a change in the payout cycle?

Generally we don’t entertain payout cycle change request.

What is your minimum bound of releasing payout?

Actually, we do not sustain any limit of releasing layouts but $100 is compulsory. It is highly beneficial to users and also it is cost effective.

Do merchant need to install something on their website?

One can effortlessly implement Cart pay in two different ways. The first way comprises that a customer never leaves the website, he just enter his credit card details in the special form on the site and the merchant store it locally on his server and control all the procedure payment process. These hosted payments page products are easily integrated into the web site where the customer is redirected to special payment page outside the merchant’s online store. Detailed integration documentation is also implemented so it becomes very easy for one to install on the webpage.

What are the payment options Merchant may offer to their customers?

The clients will be able to purchase or make all the transactions using a multitude of modes like Visa, MasterCard or American Express

How does online terminal (MOTO) work?

All merchants that practice payments through the telephone or mail are considered mail order / telephone order (MOTO) users. Mail or phone order is just one other channel of receiving orders that is separate to ecommerce and also integrates with several other traffic channels to receive the most possible online orders. MOTO refers to anything where card codes are present or non-face-to-face booking is done. It refers to Internet processing as well smart proceedings in the simplest and smartest modus.

Why MOTO is not enabled on my account?

Most probably the MOTO is not enabled on your account, please contact our sales team or your sales support relationship manager to get your MOTO account enabled.
Please be informed that MOTO is an additional processing facility and may require additional risk assessment.

How much does it cost monthly to use cart pay merchant services?

We charge $89.95/Month to use our merchant services.

How do I know my money is safe?

CART PAY processes its Merchant's transactions with the utmost care on a 256 secure socket layer environment. Furthermore, our banking partner monitors us every year. CART PAY is subject to yearly audits by a 3rd Party financial auditor and CART PAY has a separate third-party Management foundation that handles all funds on behalf of CART PAY Merchants. The Foundation is a separate legal entity, meaning that the Funds will not fall in the bankruptcy estate of CART PAY and merchants will always receive their Funds from the Foundation in the event that CART PAY becomes bankrupt.

What if I lost my password?

Enter your registered email and our special software solutions send instructions in encryption to get you back on your way.

What is ECP ?

ECP stand for excessive chargeback program. This is in connection with the guidelines prescribed by the card schemes like VISA, MASTER, and AMEX etc. Generally, the limit is 1.5% of the sales volume. In case the chargeback exceeds this limit card scheme and the acquiring bank may issue a penalty.

Why the transaction gets flagged?

Transaction gets flagged because CART PAY and our acquiring banking partner has set some system generated fraud check and transaction may get flagged because we set fraud blockades on our system. When shall we expect the funds to be released by CART PAY if the account is closed? 28 weeks from the date of account closure letter.

Can I accept payment in my personal account if I don’t have current account?

No, at the moment we are not supporting payments to any personal account due to risk associated with it.

What are the services we will get by paying the monthly fee?

Every account of CART PAY comes with free fraud protection, free docusign enterprise edition and free IVR voice order verification system. Also, we give you a constant support for all your issues via email or call.

Why is CART PAY holding the payment for 14 days, as merchant is also susceptible to Roll Reserve and Deposit balance?

Payout cycle is defined based on the business incorporation country and business legitimacy. For few countries, we hold payment for 14 days.

How can I become a reseller of affiliate for Cart Pay?

To become a reseller, we have only one condition.
We need committed sales of atleast $100,000.

How much am I suppose to get per referral?

$100/ successful referral + 0.50% of commission.

Can I get only merchant account or can I integrate my existing gateway with Cart Pay merchant account?

CART PAY is equipped with an integrated merchant account and payment gateway platform and at the moment we cannot provide exclusive merchant account or gateway service.

Please explain all the commercials of CART PAY?
Merchant Discount Rate (MDR) 2.9% to 9.9%*
Roll Reserve 10%
Per Transaction Fee $0.89%
Account Set up $490
Gateway Monthly Fee $89.96
Chargeback Representation $45
Refund $20
Settlement Batch Fee $20
What is Risk Factor?

By default Cart Pay considers risk factor as 2 times which means that whenever a merchant account is settled, We must have at least 2 times of the payment that we are paying to the merchant. This factor (2) may increase at the discretion of Cart Pay risk team if your ECP rise more than 2%.

What are fraudulent charges, and how can I identify and prevent them?

A charge is fraudulent when the cardholder has not authorized the charge. Most fraudulent charges are made using stolen credit cards.

Is merchant is responsible for charges made on my CART PAY account?

Yes. We understand that this can be frustrating, but credit card networks require you to assume financial responsibility for an unauthorized charge. This is because you have the most information about your customer at the time of purchase and are responsible for filling the order.

What happens if a fraudulent charge occurs?

We recommend that you issue a refund as soon as possible for any charge made with a credit card that you believe may have been stolen – using the “refund payment” button.
After you issue a refund, you have no remaining liability for the charge. If you don’t issue a refund, or if you aren’t able to identify a charge as fraudulent, the cardholder will typically dispute the charge with their bank, resulting in a chargeback. When you receive a chargeback, we will immediately subtract the full amount of the charge plus a 39.00 Pound chargeback representation fee from your account.

How can I tell if a charge is fraudulent?
    Knowing what you’re looking for can help in identifying fraud:
  • Sanity check your payments for anything out of the ordinary, such as unusually large transactions, an odd set of many purchases in a row, or gibberish names and email addresses. You may have more information about your customer than we see in their payment details.
  • Reach out to customers making suspicious charges by phone or e-mail to confirm customer and charge details. A phone number that doesn’t belong to the customer or an e-mail that bounces may indicate a fraudulent charge; a nonsensical or evasive answer is similarly a bad sign.
  • If you’re shipping physical goods: Check whether the shipping and billing addresses match. Although a difference in address by itself doesn’t indicate fraud, you may want to look at the charge more carefully. If the addresses do match and the customer was using a credit card from the US or Canada, make sure that the AVS Zip and Street checks didn’t fail.
  • Double check international orders, especially for countries you don’t normally ship to
  • Make sure the shipping method makes sense, especially for overnight shipping at a high cost. People using stolen credit cards don’t usually worry about how expensive the shipping is and want goods right away
  • If you’re selling digital goods or services:
  • Understand your customers. Customers abusing your service or product are more likely to be using stolen credit cards, e.g. a customer sending spam using a product for messaging.
How can I prevent fraudulent charges from occurring?

Providing us with more information can help prevent fraud. If we are sure a charge is fraudulent, we may block it for you. In other cases, we’ll send an e-mail letting you know to examine a charge more carefully.

What happens if there is excessive fraud on my account?

If the number or cost of chargebacks for your account reaches the low threshold designated by the card networks, you may be entered into a monitoring program by the card networks. This can lead to heavy fines for each chargeback and, if unresolved, we would eventually have to stop accepting payments for you.

My customer said the dispute was a mistake. How do I get the dispute reversed?

If you've talked to your customer and they've agreed to drop the dispute, there are a couple next steps. First, have your customer call their bank and let them know. This is critical, since the bank won't know your customer has dropped it unless your customer tells them.
The second thing you should do is submit evidence letting the bank know that your customer wishes to drop the dispute.

Evidence that can be accepted

The card front and back side copy with the card number scratched out, we only need the first 6 digit and last 4 digits of the card and we need the Government ID like passport/ Driving License /SSN along with the email format of KYC verbatim/Docusign. If your business deals in physical delivery of products please send us the tracking ID of the consignment along with the above-mentioned documents.
Please note: an email from the customer or call recording will not be considered and accepted by the acquiring bank.
Once you've done those two things, we need to wait for the bank to let us know that the dispute has been closed in your favor. As soon as they do that, we will return the full amount of the charge however the chargeback representation fee cant be returned.
Do note that this process can take quite a while – it's not unusual for this to take 60-70 days after the dispute has been opened. As soon as we know that the dispute is closed in your favor we will send you an email and the charge amount will be added in your account as arrears.

Do you provide logos for the credit card types we can accept?

Yes, you may download it from download section of your merchant account.

Does CART PAY allow e-check (ACH) bank transfer payments?

Yes we do.

What are the qualifying parameters for existing merchant to enable ACH/E Check?

Nothing! If you are our existing merchant we can add on a new MID to your account for processing E Check. A separate E Check agreement has to be signed.

When I charge a customer, what will they see on their card statements?

Refer the BIARO tab on your Merchant account for descriptor. It will be on the top of the BIARO page.

Which cards and payment types can I accept with CART PAY?
    With CART PAY, you can charge almost any kind of credit or debit card:
  • U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
  • Australian, Canadian, and European businesses can accept Visa, MasterCard, and American Express.
  • You can also accept gift and prepaid cards that are one of the above types.
Is Cart Pay secured by Secure Socket Layer (SSL / Https://)
Yes. CART PAY is secured by 256bit secure socket.
How do I issue refunds?

You can issue refunds at any time from your merchant account, which is directly linked with the acquiring bank. All refunds are processed in real time and it takes 5-10 business days to get the amount credited on the customer’s bank statement.
Refunds can be whole or partial – that is, you can refund any amount up to the original amount of the charge. By default, we provide 2 free refunds in every calendar month. Additional refund will incur 29.99 Pound/ refund.

What is your payment cycle?

We settle weekly payments with 14 days to amount overdue. All the payout proceedings can be made with bank transfer to your business account associated with your merchant account.

How much you are charging per transaction?

There are many factors that determine the merchant account fees which depend upon the industry type, dispensation accounts, and probable monthly turnovers. Still we have the continuity with 0.39 pence per transactions along with the MDR of 0.99%.

What’s involved in your approval process?

With the application of payment for goods and services pertinent details about your business in the first time is essential. They receive benefits in the relation with the agency and are highly responsible for making disability determinations. There are a multitude of necessary forms and supporting business documentation involved to approve every client which enables better up-running with high potential every time. Our classy works with competent effort does everything to help you get approved as quickly and simply as possible.

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Accept Payment even when you
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MOTO account and Virtual Terminal

Shop safely, Pay even on the move. Simpler way to process your customers card by MOTO account.
No matter what you business is, we simplify the payments for you.

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Reliable and Secure transmission
of date to processing bank.

For start-ups to enterprise, we cater everyone.

We know what you do best. !! Selling.. Isn't it? We power you to do what you are good at,
rest leave it on us starting from diversifying your customer reach to seamless integration
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Electronic Digital Signature
embedded with Automated
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Keeping pace with technology and protecting our merchants

Electronic verification of every sales and enhanced voice authorization by first of its kind in
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